happynova
Terms of service
The rules of the road for booking with happynova — deposits, cancellations, who's responsible for what, and the promises we actually put in writing. No 40-page scrolls, we promise.
What you're agreeing to
These terms apply when you use happynova.info and when you book travel services through HappyNova Travel Pty Ltd (ABN 84 317 269 540), based at Rosebery NSW. By paying a deposit you accept these terms — so we've kept them readable. Where Australian Consumer Law gives you stronger rights than these terms, the law wins.
What happynova does (and doesn't)
We act as your travel agent: we design itineraries and book accommodation, transport, tours and event tickets on your behalf with Australian and international suppliers. The travel services themselves are delivered by those suppliers, not by us.
- We promise honest advice, itemised quotes and on-trip support as described on this site
- We don't operate flights, hotels or tours ourselves — the supplier's own terms also apply to their component
- Route planning is free when you book through us; standalone itinerary design carries a $180 fee (credited back if you book within 30 days)
Plain-English note
Think of us as the architect and the suppliers as the builders. If a wall's crooked, we take it up with the builder on your behalf — but the builder built it.
Quotes, deposits & payments
- Quotes are itemised and valid for 14 days unless a supplier price moves first (we'll tell you if it does)
- Deposits: 20% of the trip total secures all components; the deposit is refundable for 14 days after payment
- Balance: due 45 days before departure. Bookings inside 45 days need full payment upfront
- Payment methods: bank transfer or card via our PCI-compliant processor. We never ask for card details by email
- Price changes: once your deposit is paid, your price is locked — unless you change the booking itself
Client funds are held in a dedicated account until they're paid to suppliers. Your money isn't our float.
Changes & cancellations
If you change your mind
- Date changes: free up to 30 days before departure, subject to supplier availability
- More than 45 days out: full refund minus any non-refundable supplier components (we'll list these in your quote)
- 30–45 days out: 50% refund of payments made
- Inside 30 days: we recover what we can from suppliers and refund the rest — airline-style non-refundable rates may apply
If we (or a supplier) cancel
You get a full refund of what you paid for the cancelled component, or a comparable alternative at no extra cost — your choice. If weather or safety forces a change mid-trip, we re-route at our cost where reasonable.
Get travel insurance
Seriously. Medical events, family emergencies and cyclones don't read terms of service. We can refer licensed insurers, but the policy choice is yours.
Suppliers & liability
- Each supplier (hotel, airline, tour operator, venue) is responsible for delivering their own service under their own terms
- We vet suppliers carefully, but we're not liable for their acts or omissions — though we will fight your corner hard if something goes wrong
- Our total liability is limited to the fees you paid us for the affected component, except where Australian Consumer Law says otherwise
- You're responsible for valid ID, visas where relevant, and arriving on time for booked services
Website content — prices, availability, descriptions — is indicative until confirmed in a written quote. We work hard to keep it accurate, but travel moves fast.
Adults-only services
Casino hotel stays and casino event packages are offered strictly to travellers aged 18 and over:
- Photo ID is required at all gaming venues — a booking through us doesn't exempt anyone
- Venue rules, dress codes and responsible-gambling policies apply at all times
- We may decline or refund bookings where age requirements can't be met
If gambling stops being fun, free help is at Gambling Help Online — 1800 858 858.
Governing law
These terms are governed by the laws of New South Wales, Australia. Disputes go to NSW courts or tribunals — though in nine years we've never needed one, and we'd rather fix a problem than litigate it.
Something unclear?
Ask before you book — reach us via the contacts page, or read how we handle data in the privacy policy.
Fair enough? Let's plan something
Now that the legal bit is out of the way — where do you actually want to go?
See our trips